Consumer survey indicates growing demand for distance shopping logistics solutions
publication date: May 12, 2008
A survey by UK based pollster YouGov indicates that 67% of consumers would buy more from on-line retailers were there a convenient way to return merchandise. In an article in Manufacturing and Logistics IT, the author critiques the suggeston of in-store solution, “You could possibly have a secure drop off zone in stores for depositing pre-packaged online returns. Although this would be great for the customer, it’s not as attractive for a retailer paying premium rents." From Strobe's perspective, the best balance of economics and service is achieved by consolidating the last-mile delivery and collection points in a network of locations convenient to where people live...
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